Have you ever had a question and either didn't know where to find the answer or were too afraid to ask? If so, you've come to the right place.

As the name would suggest, this section is a compilation of answers to our clients' frequently-asked questions. Just start by following one of the links below.

1. At what resolution should I save my photos and graphics?
2. Do you offer delivery and shipping?
3. How do I get an estimate from you?
4. How do I open an account?
5. How long does it take for you to complete my order?
6. If I need to scan a photograph, how large should I scan it and at what resolution?
7. If I provide artwork, do you need any other items along with my disk?
8. Is white considered a printing color?
9. Should I include my fonts with the project?
10. Tips on how to save your design files
11. What file format should I use when submitting my electronic document for printing?
12. What is a "proof"?
13. What is the Pantone Matching System?
14. What type of products and services do you provide?
15. Why do the printed colors look different from the colors on my screen?

1. At what resolution should I save my photos and graphics?

   Resolution should be set to 300 dpi.

   Pictures and graphics pulled from the internet are often low resolution, typically 72 dpi or 96 dpi. Avoid these graphics, as they will appear pixilated and blocky when printed.

   Also note that you should save all photos in CMYK mode, not RGB mode when possible. Images saved in RGB mode may not print properly. If you are unable to save your image in CYMK mode, please let us know.

2. Do you offer delivery and shipping? Yes, we offer free delivery within the Denver metro area. As for shipping, we use FedEx, UPS, DHL, and USPO, depending on your preference. If you have an account with a particular carrier, shipping charges can be invoiced directly to you. Otherwise, we will invoice you for those charges.

3. How do I get an estimate from you?

   You can either use our online estimate request form, send a fax, or call and talk with one of our staff. Information needed includes: type of project, quantity, size, sides (whether it's one or two-sided), paper (color, thickness), ink color(s), artwork details (whether you are providing art or we will be creating art), bindery (cutting, scoring, folding, padding), and delivery.

4. How do I open an account? Just call Jan and ask for a credit application. Your first order will be COD, then credit will be extended after your application has been reviewed. Our terms are Net 30.

5. How long does it take for you to complete my order?

   We complete most projects within 3-4 days after artwork has been approved. If your job requires special paper or bindery, it may take longer. We will discuss the completion time with you at the beginning of your project. Most importantly, we pride ourselves in meeting your deadlines.

6. If I need to scan a photograph, how large should I scan it and at what resolution? The standard resolution for scanning a photograph is 300 dpi. You should always scan at the same size, or larger, that it will appear in your project. Always scan at a higher resolution because detail can't be added at a later date.

7. If I provide artwork, do you need any other items along with my disk? It is extremely helpful if you can provide hard copies along with your disk, especially if your project has several colors. Not only can you verify your efforts, but it's a great way for us to ensure that we're producing your project correctly.

8. Is white considered a printing color?

   Not typically. Because white is the default color of paper, it is simply recognized as the absence of any ink. However, when using colored paper, white ink may be used if any text or graphic requires it.

9. Should I include my fonts with the project? Yes, always include fonts since we may not have your particular fonts or ours may be slightly different. Substituting fonts may cause text drift and alter the layout of your project.

10. Tips on how to save your design files

    Make them print ready and acceptable for us to print.

    COREL DRAW:
    Saving your Corel Draw file as an Adobe Illustrator EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export as Illustrator EPS

    FREEHAND:
    • Embed all Images
    • Convert all your text/copy to paths
    • Export as Illustrator EPS or PDF

    PAGEMAKER:
    Saving your PageMaker file as an EPS
    • Embed all Images
    • Convert all your text/copy to outline fonts
    • Export your file as an EPS using the below settings:
    Postscript Level 2
    CMYK Mode
    TIFF format and
    Binary

    PUBLISHER:
    You will need to have the full version of Adobe Acrobat PDF. If you don’t please download and use our Adobe Job Ready Program. If you do have the full version of Adobe Acrobat PDF please follow the steps below.
    Under File, Print, select Adobe PDF writer
    Under Properties select Press Quality and Save your PDF

11. What file format should I use when submitting my electronic document for printing?

    PDF (Portable Document Format) is the most common and preferred file format for submitting digital documents. With the installation of a PDF print driver on your computer, virtually any program can generate a PDF file suitable for printing. Both commercial and free PDF print drivers are available online for download from different sources.

12. What is a "proof"?

    A proof is a way of ensuring that we have set your type accurately and that everything is positioned according to your requirements. We can either e-mail, fax, or deliver a proof to you. Our production process begins as soon as your approval is given.

    On multiple color jobs, we can produce color proofs to show how the different colors will appear. However, there is additional cost for a color proof.

13. What is the Pantone Matching System?

    The Pantone Matching System (PMS) is a color reproduction standard in which colors all across the spectrum are each identified by a unique, independent number. The use of PMS allows us to precisely match colors and maintain color consistency throughout the printing process.

14. What type of products and services do you provide?

    Good question! We are a full service shop and offer a wide range of products and services. To see a full listing and description of what we can offer you, check out the Products & Services area in the Customer Service Section of our website.

15. Why do the printed colors look different from the colors on my screen?

    In short, printers and monitors produce colors in different ways.

    Monitors use the RGB (red, green, blue) color model, which usually supports a wider spectrum of colors. Printers use the CMYK (cyan, magenta, yellow, black) color model, which can reproduce most—but not all—of the colors in the RGB color model. Depending on the equipment used, CMYK generally matches 85–90% of the colors in the RGB model.

    When a color is selected from the RGB model that is out of the range of the CMYK model, the application chooses what it thinks is the closest color that will match. Programs like Adobe Photoshop will allow you to choose which color will be replaced. Others may not.